Reference

Open indoace with clear Legal terms

indoace sets out the Legal rules behind your account, wallet records and lobby access before you open an account.

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indoace Open indoace with clear Legal terms
CONTACT THE TEAM

Use the right Legal contact path

A clear contact route helps us connect your Legal question with the correct account record. Start from the support path linked to your account and include the phone number used for verification, the subject of your request and any relevant payment reference. We can then separate a data question from a wallet-status question or an access question. If you are in Denpasar or elsewhere in Indonesia, the same policy contact process applies, while access remains where local law permits.

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Account policy

For questions about account terms, phone verification, access status or closing an account, send the request through the account support path. Include your verified phone details so we can identify the correct record without asking you to repeat unrelated wallet information.

Data request

To ask what personal details we hold, request a correction or ask about retention, state the exact change you want. We use your account details to locate the request, then explain which records can be changed, retained or removed under the applicable Legal terms.

Payment record

If your Legal question concerns DANA, OVO, GoPay, QRIS, a virtual account or bank transfer, provide the payment reference and account phone number. We use those details to check the relevant record while keeping the request separate from general lobby questions.

RECORDS AND CONTROL

Understand how our Legal process works

We describe the practical steps behind this policy area so you know what happens after a request reaches us.

Data handling

We handle account details, verification information and payment references for the purposes described in the Legal notice. DANA, OVO, GoPay, QRIS, virtual account and bank transfer references may be used to match a transaction request with the correct account record.

Cookies

Cookies can support essential session behaviour, such as keeping the correct account path while you move between policy pages and the lobby. Your browser controls cookie settings, but changing them may affect sign-in continuity or the way policy pages remember your session.

Account security

We use the phone verification step to reduce confusion between account records and to help confirm that a request comes from the account holder. Keep your phone details current, and contact support if you see an access issue or an account detail you do not recognise.

Retention

We retain records for the period described by the applicable Legal terms and the purpose for which the record was created. A payment reference may need different handling from a preference or support message, so we assess each retention question against its record type.

Policy changes

When Legal wording changes, the current page becomes the reference for the relevant account and access conditions. Check this page before opening an account or submitting a request, especially if you previously read terms connected with wallet records or local availability.

Change requests

You can ask us to correct account details, explain a policy clause or clarify how a record is used. Include your verified phone number and a precise request; we will use that context to identify the record and explain the next available step.

Find answers about indoace Legal terms

These Legal answers cover the questions you may have before opening an account or asking us to change a record. They focus on access, personal data, cookies, wallet references and contact steps rather than general lobby features. If your situation is not covered, use the relevant support path with your verified account details so we can respond to the specific policy point.

Access depends on local law. Before opening an account, you should check whether the service is available in your location and whether you meet the applicable conditions. Our Legal page describes the account, verification and policy steps that apply where local law permits.

Our Legal terms explain how we handle account details, phone verification information, support requests and payment references. We use those records for the stated account or service purpose, and you can contact us to ask what is held, why it is used or whether a correction is possible.

Yes, you can send a Legal request to correct inaccurate account information. Use the account support path and include the verified phone number, the field that needs correction and the accurate replacement detail. We will assess the request against the applicable terms and account record.

DANA and QRIS references can form part of the payment record connected with your account. If you need clarification, provide the payment reference and verified phone details through the payment support path. We can then explain how that record is handled under the current Legal wording.

Yes. The Legal wording covers cookies used for essential session behaviour and policy-page continuity. Your browser provides cookie controls, although changing those settings may affect sign-in continuity. Contact us if you want clarification about a cookie category or its connection with your account session.

Use the account policy contact path and identify the exact clause or sentence you want explained. Include your verified phone number and avoid sending unrelated payment details. We will use the current Legal page as the reference and explain the operational meaning of that clause.

You can ask us about closing an account and how related records are retained under the Legal terms. Send the request through account support with your verified phone details. We will explain which account action is available and why some payment or policy records may remain.

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